Support Center
Get help with CleanMate, find answers to common questions, and learn how to get the most out of your Mac cleaning experience.
Getting Started
CleanMate only scans predefined safe locations and never touches personal files. It only removes cache, temporary, and build files that are safe to delete.
CleanMate uses advanced multi-threaded scanning to process 30,000+ files per second, making it one of the fastest Mac cleaners available.
After purchasing, you'll receive a license key via email. Enter it in the app to unlock all features.
Activate LicenseTroubleshooting
Make sure you're running macOS 10.15 or later. Try restarting your Mac and ensure CleanMate has necessary permissions in System Preferences.
Check your email (including spam folder) for the license key. Make sure to copy the entire key without extra spaces.
Ensure your Mac isn't running other intensive tasks. CleanMate performs best with available system resources.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.